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 Introduction

 

​        Taiwan cooperative bank (TCB) is dedicated to ensuring our customer premium service experience, striving to integrate convenient digital financial services into the daily lives of the public. We are tailoring the design and processes of its products and services to satisfy the needs of customers through physical or virtual channels.

TCB provide a variety of digital services, for example:

l   Enterprise customers network collection services such as e-Billing, ACH, eACH, eDDA and eFCS.

l   Multiple collection channel services for schools and enterprise.

l   Digital banking services such as financial EDI business, online banking, mobile banking APP, cross-border payment, financial blockchain certification, ATM, webATM and POS.

         Additionally, TCB has dedicated to business big data processing, including customer Clustering, multidimensional modeling, digital channel trajectory analysis and Open data to assist BUs in conducting marketing champion.

         In order to give customers an easier, more enjoyable banking experience, we will continue to launch online and offline digitalization projects and actively engage in digital innovation to provide omni-channel financial services that deliver a consistent financial service experience to customers.​

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